Reference

Check How We Protect Your Data

We keep this straightforward. When you create an account or fund your wallet through bKash, Nagad or Rocket, xpower collects only the data needed to run your account securely.

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PRIVACY HELP CHANNELS

Open a Privacy Request With Us

If you have a question about your data or want to exercise any privacy right, reach us through these channels. We handle privacy queries with the same priority as account issues, so you hear back quickly regardless of which path you choose.

Live Chat Tap the chat icon from any page on mobile or desktop. Ask to speak with the privacy team and your query gets routed directly. No need to leave the platform or compose a formal letter — just describe what you need in plain language and we take it from there.
Email Send your request to our support email with the subject line 'Privacy Request' followed by your registered username. Include the specific data action you want — access, correction, deletion or transfer. We confirm receipt and provide a timeline for resolution in our reply.
Account Settings Some privacy actions are self-service. Log into your account, head to the settings panel, and you can update contact details, adjust marketing preferences or download a summary of data we hold. For anything beyond those options, live chat or email handles the rest.
DATA HANDLING PRACTICES

Explore How We Secure Your Information

Privacy is not a single checkbox — it runs through every layer of how we operate. From the moment you enter your phone number to the point you withdraw funds to your bKash or Nagad wallet, multiple safeguards sit between your data and anyone who should not see it. Here is how each practice works in plain terms.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you deposit via Rocket or browse game lobbies on a mobile browser, the data moving back and forth is scrambled so it cannot be intercepted or read by…

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. No advertising trackers from third parties are placed without your consent.

Account Security

Your account is protected by a password you set plus an OTP sent to your registered mobile number whenever you log in from a new device.

Data Retention

We keep your account data for the duration your account stays active. After you close it, we retain records for a period required by applicable regulatory obligations and then permanently delete them.

Third-Party Sharing

Your information goes only to parties that help us run the platform — payment processors who clear your deposit, identity verification services who confirm your documents, and legal authorities if compelled by law.

Your Rights and Requests

You can ask us to show you what data we hold, correct inaccuracies, delete your records, or export your information in a portable format. Submit these requests through live chat or email.

Switch to Answers About Your Data Rights

We hear these questions regularly from account holders in Bangladesh. Each answer focuses on what actually happens with your information when you use the platform, deposit through local wallets, or decide to close your account.

We collect your full name, email address, mobile number and date of birth during registration. If you deposit through bKash, Nagad or Rocket, we also store the wallet identifier and transaction reference to process and verify your funds.

Only with the payment processors that clear your transaction — for example the bKash or Nagad gateway that confirms your deposit. We never pass your wallet credentials to advertisers, affiliates or any party unrelated to processing your funds.

Log into your account, open the settings panel, and select the data summary option. For a full export, contact us through live chat or email with the subject 'Data Access Request' and we send a structured file containing everything linked to your account.

Yes. Send a deletion request via live chat or email. We remove your personal data after confirming your identity, though we may retain certain transaction records for a limited period where required by applicable legal obligations in your jurisdiction.

We use session cookies to keep you logged in and preference cookies to remember your settings. You can disable non-essential cookies through your browser controls or the cookie banner. Disabling session cookies may require you to log in again each visit.

Your account uses a password plus a one-time code sent to your mobile number for new-device logins. Three failed login attempts trigger a temporary lock and an SMS alert to your registered number so you can secure your account immediately.

Yes. Even if access to our services becomes unavailable due to local law in your region, this policy still governs any data collected during the period you used the platform. Your rights to access, correction and deletion remain intact.

We retain your records for a reasonable period after closure to meet regulatory and legal recordkeeping requirements. Once that window passes, your personal data and transaction references linked to bKash, Nagad or Rocket are permanently deleted from our systems.

Yes. When we update this policy, we send a notification to the email address registered on your account. The revised version is also displayed with an updated date at the head of this page so you can review the changes before continuing to use the platform.

Open your account settings and edit contact details directly. For changes to verified fields like your legal name or identity documents, reach out through live chat and our team will walk you through the re-verification step required to update those records.

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