Reference

Check Our Terms Conditions Before You Start

These Terms & Conditions govern how you interact with xpower — your account, your deposits through bKash, Nagad or Rocket, your withdrawals, and your use of every lobby feature. By opening an account, you agree to these terms in full.

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xpower Check Our Terms Conditions Before You Start
POLICY HELP

Open a Channel If You Have Terms Questions

If any clause in these Terms & Conditions is unclear, or if you believe a restriction has been applied to your account in error, reach out through any of the channels below. We handle terms-related queries with priority because account access matters. Your message should reference the specific section or clause you need clarification on — this helps our team respond faster and with the right context.

Team online

Live Chat

Tap the chat icon on any page to connect with a support agent. For terms-related questions, mention your account ID and the clause number you need explained. Agents can walk you through specific obligations, withdrawal rules, or account restrictions in real time.

Email Support

Send your query to our support email with the subject line referencing Terms & Conditions. Include your registered username and a brief description of the clause or situation. We aim to reply within the same business day for policy-related messages.

Account Notification Centre

Log into your account and check the notification centre for any terms updates, policy flags or compliance alerts directed specifically at you. If your account has a pending action — document upload, wallet verification — it will appear here with clear next steps.

POLICY SAFEGUARDS

Explore How We Protect Your Account Under These Terms

Our Terms & Conditions are not just formalities — they describe the real operational framework that keeps your account, your balance and your data handled correctly. Each safeguard below reflects a concrete process running behind the scenes, from how we verify your bKash or Nagad wallet ownership to how long we retain your data after account closure. If you want changes made to your stored information, you can request them through the channels listed in the support section above.

Account Data Handling

We store only the personal data needed to operate your account: name, contact method, wallet details. Data is encrypted at rest and in transit. You can request a summary of what we hold by contacting support with your account ID and a verification step.

Cookie Use Under These Terms

The platform uses cookies to maintain your session, remember preferences, and track platform performance. By accepting these terms, you consent to this cookie use. You can clear cookies from your browser at any time, though this may log you out.

Account Security Obligations

Under these terms, you are responsible for keeping your login credentials private. We use OTP verification for sensitive actions like withdrawal requests. If you suspect unauthorised access, notify support immediately — we can freeze your account within minutes.

Data Retention Period

After account closure, we retain transaction records and identity documents for a period consistent with applicable regulatory expectations in our operating regions. Once that period ends, personal data is permanently deleted unless a legal hold applies.

Requesting Changes to Your Data

You may request corrections to your stored personal information — name, contact details, wallet associations — by contacting support with proof of the correct information. Changes to wallet ownership require fresh verification through bKash, Nagad or Rocket.

Dispute Resolution Process

If you believe a term has been applied unfairly to your account, submit a dispute through email support. Include the relevant clause, your account ID, and any transaction references. We review disputes individually and respond with a written outcome.

Switch to Our FAQ for Common Terms Questions

We get regular questions about specific clauses in these Terms & Conditions — especially around withdrawals, account restrictions, and regional eligibility. Below are the answers to the ones that come up most often. If your question is not here, contact support directly and reference the clause you need explained.

We may restrict or close your account depending on the severity of the violation. Minor issues — like an incomplete profile — usually result in a temporary hold until you fix the problem. Serious breaches, such as operating multiple accounts or submitting false identity documents, can lead to permanent closure and balance forfeiture.

We notify you through your registered contact method before material changes take effect. Continued use of the platform after that notification counts as acceptance. For minor clarifications that do not affect your rights or obligations, we may update the document without individual notice but will note the revision date at the top of this page.

Yes. Eligibility to use xpower depends on your local law and whether your region is one we currently serve. We do not guarantee availability everywhere. You are responsible for confirming that accessing the platform is permitted in your jurisdiction before you deposit or place any wager.

Withdrawals may be held if your account has not completed wallet verification, if your bKash, Nagad or Rocket wallet name does not match your registered name, or if a document request is pending. Check your notification centre for any outstanding requirements and resolve them to release the hold.

You can request account closure at any time through support. If your balance is above zero and no compliance flags are active, we process a final withdrawal to your verified wallet. The timeline depends on any pending verification steps — once cleared, funds move back to bKash, Nagad or Rocket as normal.

We collect what we need to run your account: your name, contact method, wallet details, transaction history and device information for session security. We do not sell this data to third parties. You can request a full summary of stored data by contacting support with your account ID.

Yes. Each promotional offer has its own conditions, which are published alongside the offer itself. These terms set the overarching framework: one account per person, no abuse of promotional mechanics, and compliance with any wagering conditions attached. Violations may result in offer removal or account review.

Deposits and withdrawals must come from and return to a wallet registered in the same name as your xpower account. If there is a mismatch, your transaction will be held for manual review. You will need to provide documentation proving ownership or update your account details through support.

Submit a dispute via email support. Include your account ID, the clause you believe was applied unfairly, and any relevant transaction references. We review each dispute individually and provide a written response outlining our findings and any corrective action taken.

They do. Every feature on the platform — slots, live casino tables, crash games and the sportsbook including cricket and football markets — falls under this single set of Terms & Conditions. Specific product rules, like void-bet policies for cricket matches, are detailed in supplementary documents linked from the relevant lobby section.

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